User Consent & Compliance

The use of AI webcall agents for inbound, user-initiated automated voice interactions is governed by applicable laws and regulations. Non-compliance can result in significant fines and legal action. Key areas of compliance include:

• Consent for Automated Voice Interactions: For *inbound, user-initiated* webcalls, the act of initiation implies consent to interact. Clear disclosure that the user is speaking with an AI agent remains critical. AI-generated voices are included.
• State-Specific Laws: Many states have their own regulations regarding voice interaction recording (one-party vs. two-party consent) and similar automated voice interaction systems.
• Data Privacy Laws (GDPR, CCPA, BIPA): Voiceprints can be considered biometric data. You must adhere to strict data privacy and security standards when collecting, storing, and processing voice data.
• Disclosure Requirements: You must clearly disclose at the start of any automated voice interaction that the recipient is speaking with an AI agent.

By using Hawil AI, you agree to:

• Obtain Appropriate Consent: For *inbound, user-initiated* interactions, the user's action of initiating the webcall typically constitutes implied consent to interact. However, further disclosures may be necessary depending on the context of the interaction and local regulations.
• Provide Clear Disclosure: Always begin interactions by clearly stating that the voice interaction is being handled by an AI agent.
• Respect Discontinuations: You must provide a clear and easy way for individuals to discontinue an ongoing voice interaction.
• Lawful Use Only: Not use the service for any fraudulent, abusive, harassing, or illegal activities. This includes deceptive marketing, impersonation, or violating privacy rights.
• Adhere to Recording Laws: Comply with all applicable one-party or two-party consent laws if you choose to record voice interactions.
• Protect Data: Securely manage any personal data collected during your voice interactions in accordance with privacy laws like GDPR and CCPA.

Any misuse of the Hawil AI platform will result in immediate account suspension and potential legal action. Prohibited activities include, but are not limited to:

• Engaging in voice interactions that exceed the implied consent given by the user's initiation, or without making necessary disclosures.
• Failing to disclose the use of an AI agent during voice interactions.
• Impersonating individuals, celebrities, or public officials without authorization.
• Using the service for scams, fraud, or spreading misinformation.
• Harassing or abusing individuals.
• Violating any local, state, federal, or international law.

Hawil AI provides the technology platform but is not responsible for how you use it. You agree to indemnify and hold harmless Hawil AI, its employees, and affiliates from any claims, fines, or damages arising from your failure to comply with applicable laws and these terms.

You are solely liable for the content of your campaigns, the contacts you engage in voice interactions with, and your adherence to legal requirements.