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Privacy Policy

Last updated: January 15, 2026

At Hawil AI ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice calling platform and services.

By using Hawil AI, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you sign in with Google, we collect:

  • Your Google email address
  • Your name (as provided by Google)
  • Your profile picture URL (as provided by Google)

Campaign and Contact Data

Data you provide while using our service:

  • Campaign information (titles, descriptions)
  • Contact details (names, phone numbers, emails)
  • Call transcripts and summaries generated by our AI
  • Call scores and analytics

Usage Data

We automatically collect:

  • Call duration and timestamps
  • Credit usage and transaction history
  • Feature usage patterns

2. How We Use Your Information

We use your information to:

  • Provide our services: Create and manage your account, process AI voice calls, and track your campaigns
  • Account identification: Use your Google email to uniquely identify your account and enable login
  • Billing and credits: Track credit usage and process payments
  • Improve our platform: Analyze usage patterns to enhance features and user experience
  • Communication: Send important account notifications and updates
  • Security: Detect and prevent fraud, abuse, and unauthorized access

3. How We Protect Your Data

We implement industry-standard security measures to protect your information:

  • Encryption: All data is encrypted in transit using TLS/SSL protocols
  • Secure infrastructure: We use Supabase for database hosting with row-level security policies
  • Authentication: Google OAuth 2.0 for secure, password-less authentication
  • Access controls: Multi-tenant architecture ensures users only access their own data
  • Regular audits: We regularly review and update our security practices

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service providers: Third-party services that help us operate (Vapi for voice calls, Vercel for hosting, Supabase for database)
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and associated data
  • Export your data
  • Withdraw consent for data processing

To exercise these rights, please contact us at the email address below.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Call transcripts and campaign data are retained until you delete them or close your account. We may retain certain information as required by law or for legitimate business purposes.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: team@hawil.ai