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Privacy Policy

Last updated: March 1, 2026

This Privacy Policy applies to Hawil Ventures LLC, operating as Hawil AI ("we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered web call and chatbot platform and services.

By using Hawil AI, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Google User Data

When you sign in with Google, we collect and store:

  • Your Google email address (to identify your account)
  • Your name (to personalize your dashboard)
  • Your profile picture URL (to display your avatar)

Campaign and Contact Data

Data you provide while using our service:

  • Campaign information (titles, descriptions)
  • Contact details (names, phone numbers, emails)
  • Call and chatbot conversation transcripts and summaries generated by our AI
  • Call scores and analytics

Chatbot Interaction Data

When visitors interact with your business chatbot, we collect:

  • Chat message content and conversation transcripts
  • Session metadata (message count, duration, end reason)
  • AI-generated analysis (score, sentiment, inquiry category, purchase intent)
  • Lead capture data (name, email, phone) if voluntarily provided by the visitor

Note: Anonymous chatbot sessions contain no personally identifiable information unless the visitor voluntarily shares it during the conversation.

Usage Data

We automatically collect:

  • Call duration and timestamps
  • Credit usage and transaction history
  • Feature usage patterns

2. Google API Limited Use Disclosure

Hawil AI's use and transfer to any other app of information received from Google APIs will adhere to theGoogle API Services User Data Policy, including the Limited Use requirements. We do not sell your Google user data to third parties or use it for serving advertisements.

3. How We Use Your Information

We use your information to:

  • Provide our services: Create and manage your account, process AI web calls and chatbot conversations, and track your campaigns
  • Account identification: Use your Google email to uniquely identify your account and enable login
  • Billing and credits: Track credit usage and process payments
  • Analyze chatbot conversations: Generate session scores, summaries, sentiment analysis, and inquiry categorization from chatbot interactions
  • Improve our platform: Analyze usage patterns to enhance features and user experience
  • Communication: Send important account notifications and updates
  • Security: Detect and prevent fraud, abuse, and unauthorized access

4. How We Protect Your Data

We implement industry-standard security measures to protect your information:

  • Encryption: All data is encrypted in transit using TLS/SSL protocols
  • Secure infrastructure: Our database is hosted on enterprise-grade cloud infrastructure with row-level security policies ensuring strict data isolation
  • Authentication: Google OAuth 2.0 for secure, password-less authentication
  • Access controls: Multi-tenant architecture ensures users only access their own data

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service providers: Third-party services that help us operate, including cloud database and infrastructure providers. We do not share your personal information beyond what is necessary for service operation.
  • Legal requirements: When required by law or to protect our rights
  • Integration webhooks: If a business owner configures Zapier or other webhook integrations, call and chatbot session data (subject to the owner's privacy toggle settings) may be sent to their specified webhook URLs

6. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations:

  • Account data: Retained while your account is active
  • Deleted contacts: Soft-deleted contacts are permanently removed after 7 days
  • Conversation transcripts: Automatically purged after 365 days (summaries and analytics are preserved)
  • Billing records: Retained as required by law (typically 7 years)

You can request immediate deletion of your data at any time by contacting us.

7. Third-Party Service Providers

To provide our services, we use third-party providers in the following categories:

  • Database hosting and authentication: For secure data storage and user authentication
  • AI and voice processing: For voice conversations and AI analysis
  • Email delivery: For sending account notifications and communications
  • Payment processing: For handling subscription payments (when applicable)

All service providers are contractually bound to protect your data and use it only for the purposes we specify.

8. Your Rights & Data Deletion

You have the right to access, correct, or delete your personal data. To delete your account and all associated data:

  • Navigate to your account settings and select "Delete Account"
  • Contact us at team@hawil.ai to request manual deletion of your data

Upon request, we will delete all your personal information from our databases within 30 days, except where we are required to retain it for legal or billing compliance.

9. GDPR Rights (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right of Access (Article 15): Request a copy of all personal data we hold about you
  • Right to Rectification (Article 16): Request correction of inaccurate personal data
  • Right to Erasure (Article 17): Request deletion of your personal data ("right to be forgotten")
  • Right to Restrict Processing (Article 18): Request limitation of how we process your data
  • Right to Data Portability (Article 20): Receive your data in a structured, machine-readable format
  • Right to Object (Article 21): Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at team@hawil.ai. We will respond within 30 days.

Legal basis for processing: Contract performance (providing services), legitimate interests (security, fraud prevention), and consent (where applicable).

10. CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of what personal information we collect, use, disclose, and sell
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Notice at Collection: We collect identifiers (name, email), internet activity (usage data), and professional information (business context) for the purposes described in this policy.

Do Not Sell: We do not sell your personal information to third parties.

To exercise your rights, contact us at team@hawil.ai or use our data export/delete features in your account settings.

11. Contact Us

Email: team@hawil.ai