Why Shopify Owners Choose AI
Running a Shopify store means juggling inventory, marketing, fulfillment, and customer support. As your store grows, customer inquiries multiply - product questions, order status requests, return inquiries, and more.
Hawil AI's voice and text AI assistants handle inbound web calls and chats 24/7, giving you time back to focus on product sourcing, marketing campaigns, and strategic growth.
Never miss a sale: Customers get instant answers about product availability, sizing, and features - even at 3 AM.
Reduce support costs: Handle 80% of common inquiries without hiring additional staff.
Improve customer satisfaction: Quick, accurate responses lead to better reviews and repeat purchases.
Real-time inventory checks: Sana can check your Shopify inventory during calls, giving customers accurate stock information instantly.
Sana Pulse CRM: Every customer interaction is automatically tracked in Sana Pulse - view conversation history, sentiment, and AI-suggested follow-ups.
Easy Setup with Sana
Getting started takes less than 10 minutes. Simply describe your Shopify business, and Sana learns everything she needs to assist your customers.
Step 1: Sign in and create your business profile. Include your store name, what you sell, shipping policies, return policies, and any FAQs.
Step 2: Your General Q&A agent goes live instantly. Sana can now answer questions about your products, policies, and brand.
Step 3: Connect your Shopify store to Smart Agent. Sana can now check real-time inventory, look up orders, and provide accurate product information during conversations.
Pro tip: The more detailed your business description, the smarter Sana becomes. Include information about your bestsellers, sizing guides, and common customer questions.
Automate Your Workflow with Zapier
Connect Hawil AI to your existing tools and automate your entire customer journey.
New lead to Klaviyo: When a visitor expresses interest in a product, automatically add them to your email list with the right tags.
Cart abandonment email: When Sana identifies purchase intent, trigger an email with your chat link so they can easily ask questions and complete their purchase.
Support tickets to Gorgias: Route complex issues that need human attention directly to your support queue.
Feedback to Google Sheets: Automatically log customer feedback, ratings, and suggestions for easy analysis.
Slack notifications: Get instant alerts for high-value leads or urgent customer issues.
Smart Agent: Real-Time Shopify Integration
Smart Agent connects Sana directly to your Shopify store, enabling real-time lookups during customer conversations.
Inventory checks: 'Is this available in size medium?' Sana checks your Shopify inventory and responds in under 2 seconds.
Order status: 'Where's my order?' Sana looks up the customer's order by email or order number and provides tracking info.
Product details: Sana can access product descriptions, pricing, and variants to answer detailed questions.
Post-call tasks: After conversations, Sana can suggest actions like 'Create discount code for this customer' - you review and approve before execution.
Save hours weekly: No more answering 'is this in stock?' messages manually. Sana handles it all.
Real-World Use Cases
Product Availability Inquiries
Customers call to ask about product availability, sizing, and features. Sana checks your Shopify inventory in real-time.
Workflow
Customer asks about product
Via web call or chatbot
Sana checks Shopify inventory
Real-time stock lookup
Accurate answer provided
In stock, out of stock, or low stock
Lead captured if interested
Email added to your list
Order Status Tracking
Customers want to know where their order is. Sana looks up orders and provides tracking information.
Workflow
Customer provides order info
Email or order number
Sana retrieves order status
From Shopify via Smart Agent
Tracking info shared
Carrier and tracking number
Issue flagged if needed
Delayed orders escalated
Post-Purchase Feedback
Collect customer feedback after delivery to improve products and build reviews.
Workflow
Customer receives order
Trigger feedback campaign
Sana collects feedback
Natural conversation, not survey
Sentiment analyzed
Positive, negative, or mixed
Happy customers prompted
Encouraged to leave review
Lead Qualification
Identify high-intent shoppers who need personalized assistance to complete their purchase.
Workflow
Visitor engages
Chat or voice call initiated
Sana qualifies intent
Budget, timeline, needs assessed
Product recommendations
Personalized suggestions given
Hot lead flagged
Sent to you for personal follow-up
Ready to Transform Your Shopify Business?
See how AI can help you save time, capture more leads, and focus on what matters most - growing your business.
Explore Other Industries
Track every conversation, get AI insights, and never lose context with your customers - all built into Hawil AI.
You're the CEO, receptionist, sales team, and data entry clerk. Here's how to hand the busy work to an AI assistant that never sleeps — and manages your entire customer pipeline for you.
Capture and qualify property inquiries 24/7, schedule showings automatically, and never lose a lead to voicemail again.
Handle quote requests, schedule estimates, and follow up on projects while you're on the job site.
Automate initial candidate screening, conduct consistent interviews, and identify top talent faster.